General Questions

By creating a customer account, you can access your order history, allowing you to quickly find your order summaries, invoices and delivery tracking.
Our products are locally sourced, guaranteeing authenticity and quality. We work closely with local farmers, ranchers and artisans to source fresh ingredients and maintain a direct connection with the community. This allows us to offer fresh products, support the local economy and promote sustainability in our supply chain.
Depending on the recipes, there are different allergens in our products. We invite you to carefully consult the "Nutritional values and ingredients" tab on our product pages before placing an order.
Our packaging is not only recyclable, our packaging is reusable. They are a fundamental part of our company's identity. We work in collaboration with local designers to create unique and distinctive packaging for each region. In addition to being recyclable, we strive to make them reusable, thus promoting sustainable practices and reducing environmental impact. We are proud to offer gastronomic products in packaging that reflects the beauty and authenticity of each place, while caring for our planet.
Discover the authentic taste of our region with Gastronomic Souvenirs. We are a company dedicated to offer unique gastronomic products as souvenirs. We like to work together with local producers who elaborate their products in an artisanal way and with local raw material, of high quality, cultivated sustainably. Producers that reflect the local culinary essence. From artisanal sauces to traditional sweets, each item is carefully crafted to provide an unforgettable experience. We are committed to sustainability, using local ingredients and eco-friendly packaging. Take a piece of our cuisine with you and share the authentic flavours of our region with Gastronomic Souvenirs.

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Other Questions

If you have additional requests, we invite you to visit our "Contact Us" section on our website. There you will find the information you need to contact our team. We will be happy to answer your questions, provide you with additional information, or help you with any other request you may have.
If a product is out of stock, you can enter your email address to receive notification of a restocking.
Yes, our products are available in our physical stores and in other affiliated stores. We invite you to check the "Where to buy" section of our website for stores and outlets where you can purchase our products in person.How can I find my invoice?
If you have an account on our site, you can find your invoice in your order history. The invoice is also attached to your order confirmation email.
If you have not received the confirmation email, please remember to check your spam folder. If you can't find it in your junk mail either, you probably entered your email address incorrectly. In this case, please contact us quickly.
You have the possibility to cancel your order under certain conditions. The deadline within which you can cancel your order is set at 24 hours after payment has been made, provided that the order has not already been shipped. Once the order has been shipped, you can no longer cancel it. Contact us as soon as possible, with your order reference!
If your order arrives damaged, take several photos of the damage and email us at gs@artisa.es with the order reference.
Nacex delivery in Spain varies depending on the weight of the package and the place of delivery. The minimum cost is 5,99€ and free of charge from 100€ of purchase. You can see all our prices on the delivery page.
Nacex delivery in Spain, from the date of order confirmation, takes between 2 and 3 days (except weekends and holidays). Nacex express delivery in Spain, from the date of order confirmation, takes between 1 and 2 days (except weekends and holidays). Please note that delivery times are given as an indication and that there may always be hazards beyond our control. You can check the indicative delivery times for each country on the shipping page.
Depending on the type of product, we can offer delivery to a Nacex collection point.
We do not ship outside the European Union on our website.
If you have made a mistake in the delivery address, please contact us as soon as possible so that we can change it before we ship your order.
If you have an account on our site, you can find your delivery tracking in your order history. In all cases, the delivery tracking number is indicated in the shipment confirmation email. Can't find it? Have your order reference ready and contact us!
If the delivery of your order has exceeded the indicated delivery times, please have your order reference ready and contact us . We will do our best to unblock the situation.
If the delivery tracking of your package indicates that it has been delivered but you have not received it:- Check first the delivery address you have chosen in the order confirmation email.- Look for a notice in your mailbox or near your door.- Check around you: with your neighbors, your caregiver...- Contact Nacex from their online contact form .- If despite all this, you still have not found your package, contact our customer service with your order reference. You have up to 30 days after the indicated delivery date to contact us.
You cannot return our products. Indeed, in the case of perishable products, the withdrawal period of articles L 121-20 and following of the Consumer Code does not apply.

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